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Category: News

We’re on the move!

Following redevelopment of the Ridgewood Centre, our Citizens Advice Heathlands team is moving!  The move will take place on Tuesday 13th December, and we are really pleased to have been welcomed by Citizens Advice Hart to share their offices in Yateley.  The team is confident the new location will offer a good working environment which […]

Digital Futures

At our Trustee Development Day last week we were considering future challenges and priorities.  It is already clear that there is an increasing dependence upon digital skills and access, whether claiming benefits, using the “government gateway”, banking and finance – along with a host of other services.  In Citizens Advice Rushmoor we are already delivering […]

You are invited…

All are welcome to attend our Annual General Meeting on 28th November at 4pm. Our Annual Review is here Citizens Advice Rushmoor Annual Review 2016 And our statutory report and accounts is here Trustees Report and Financial Statements 2016 If you would like hard copies of any of the above, please email

Annual Report and AGM 2015-16

Our Annual General Meeting will be on Monday 28th November starting with afternoon tea at 4.00 pm, in the Tichbourne Suite, Princes Hall, Aldershot. Notices and invitations will be issued soon – all are welcome to attend. Meanwhile, our annual report for 2015-16 will be out shortly, and here is a web version. We are […]

How are we doing?

It is important for us to know how we are doing, and see how we are measuring up to our aims as a service. Over the next couple of weeks we are asking all clients to complete this short survey, both when they come into our offices, or online. If you have used our service […]

Reflections on a busy year

As we put our annual report together, ready for our Annual General Meeting on 28th November, the extent of the changes made during the past year are clearly evident: overall numbers of advice issues have increased by over 46%, – from 15,703 in 2014/15 to 22,950 in 2015/16. There are a number of reasons behind […]

Advice by Phone

Citizens Advice Rushmoor has been delivering telephone advice for many years: we are committed to ensuring people can access our service through a range of channels, and we know we need to do more to meet demand. That’s why we joined up with other local Citizens Advice offices to deliver Adviceline in 2011, which gives […]

Welcome to our new Blog

It is busy times for Citizens Advice Rushmoor, as we develop new projects at Prospect Estate Big Local, The Brain Tumour Charity and the Wellbeing Centre – all important services which started in April. Alongside that, our webchat and email project is now delivering over 140 emails a week, ensuring that those who are unable […]

Settled & Safe Report Launch

In 2015 we launched our report on accessing private rented sector housing in Rushmoor. The full report can be downloaded here: The report highlights the unjustifiable and hidden fees charged by local lettings agents, along with the problems faced by private renters with landlords, port conditions and evictions. Thanks to Rushmoor Borough Council for their […]