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Category: News

One Year Since the Pandemic Began

Citizens Advice Rushmoor has helped more than 11,700 people during the past year of the pandemic. The charity quickly adapted to help more people via the phone, email and webchat, and has identified Welfare Benefits, Employment and Debt as its top pandemic issues. Between 1 March 2020 and 28 February this year, it has helped […]

Hate Crime Survey Results

This report is the result of extensive research and interviews within the local community in Rushmoor.  Included in the recommendations and observations are the following: People feel most at risk of experiencing a hate crime in the street, public transport/public areas. More partnership work would help to reach and work with targeted groups unrepresented in […]

Overcoming Barriers to Advice

Please find below the findings from our joint research between the Innovation Project and Citizens Advice Rushmoor Research and Campaigns team.    

Christmas Opening 2020

We will be closed from the end of the 23rd of December 2020 until the 4th of January 2021, if your enquiry is urgent we will be monitoring email and voicemails through the holiday period except bank holidays. Our national freephone Adviceline will have limited services over the holiday period except bank holidays. Click here […]

Christmas Rotary Collections

Sadly the Rotary Clubs of Farnborough and Aldershot will not be able to do their normal Christmas collections with Santa this year – however the Aldershot rotary still be visiting around the Aldershot area, see itinerary below with new way to donate safely to this great cause; Farnborough Rotary Club will have static collection points […]

AGM 2020

Participate in our AGM on the 2nd of December at 7:15 pm through Zoom by clicking the image below: Please note this meeting will be recorded to watch on YouTube:

Viber Chat

As part of our participation of the national Citizens Advice Innovation Project, aimed at reaching client in new ways, we have launched our Viber chat service – available to English and Nepali language speakers.   To access this service please view our homepage on your mobile phone, which must have the Viber app installed, Monday […]

Pensions Awareness Week

It’s #Pension Awareness Day next week! Get help understanding your #pensions by visiting pensionawarenessday.com You can book a 1-to-1 virtual chat, take part in webinars and get lots of other resources to help you. Pension Awareness Day website: http://www.pensionawarenessday.com/  Pension Geeks website: https://www.pensiongeeks.com/  

Cost of Living in Rushmoor

We produced our “Cost of Living in Rushmoor” report earlier this year, based on surveys and interviews undertaken by our volunteers.  The report highlights the difficulties some people and families have in coping with the cost of living in the Borough, and builds on the evidence highlighted by our advice team. Key findings were:  Although many […]