Staff

Citizens Advice Websites

Advisernet

Adviceline

Adviceline Supervisor

Casebook

Cablink

Citizens Advice Coronavirus Page

Email Advice Form

Gamma Horizon

Gamma Inbound

Incident Reporting Form

Nepali Help Video for iPads

Office 365

Okta

Outlook

PEBL Postcodes

Public Site

Service Delivery SharePoint

Workplace

Workstation Allocations 

If you need technical support, such as password reminders, or reset or have not yet been set up for home working but would like to, please use the contact form below.

Adviser Documents Folder

Please click here for access to the following documents:

Learning Journals 

• Foundation Journal
• Reception and Triage Journal
• Digital Journal

EIQ booklets 

• Standard EIQ booklet
• Triage EIQ booklet

Casebook Templates 

• Triage Write up template
• Discrete Advice Write up template
• Full advice write up template

Casebook Templates

Casebook User Guides

Staff Home Working Guide Book

Covid-19 Resources

We have brought together a range of resources mostly relating to local services and the effect on them of the Covid-19 crisis – we will update as they become available.

Click here to access those resources

Training Links

Adviceline Guides – All support, training and videos for the national advice telephone system are on Cablink in one page including HTC and Supervisor roles.

Docebo – Online Training – The new Citizens Advice learning website, Docebo, is now live. You will be able to access Docebo using the same login you use for Casebook.

Training Bulletin – please check the training bulletin in the Adviser Documents area for updated courses from our providers, the content is being updated frequently so please check back for new info.

GDPR Training for Staff and Volunteers – You will need to log in with your Casebook username and password to enrol on the course “GDPR for Volunteers and Staff”.

SMCR Part 1 (previously FCA Part 1) – please complete this training if you haven’t already, you will need your Casebook Login for this.

Foundation Skills Learning Journal – You can find links to the modules you’ll need to complete here. Sign in to Cablink to access them.

Training Request Form – If you need to request some training please discuss it with your Learning Supervisor and then complete the form so we can get it booked for you

Universal Credit Test Portal – You can use this link to do a practice walkthrough of a Universal Credit application online

Casebook Training Site – If you are doing the Budget Planner training this is the link to the training version of Casebook

Email Office

Useful Links