Staff

Citizens Advice Websites

If you need technical support, such as password reminders, or reset or have not yet been set up for home working but would like to, please use the contact form below.

Adviser Documents Folder

Please click here for access to the following documents:

Learning Journals

Foundation Journal
Reception and Triage Journal
Digital Journal

EIQ booklets

Standard EIQ booklet
Triage EIQ booklet

Casebook Templates

Triage Write up template
Discrete Advice Write up template
Full advice write up template

Email Templates

Casebook User Guides

Covid-19 Resources

We have brought together a range of resources mostly relating to local services and the effect on them of the Covid-19 crisis – we will update as they become available.

Click here to access those resources

Training Links

Adviceline Guides – All support, training and videos for the national advice telephone system are on Cablink in one page including HTC and Supervisor roles.

FCA Training – Please read through the slides, enter your details at the end and click submit.

Online learning portal – The new Citizens Advice learning website is now live. It’s called Docebo – pronounced Doh-chee-boh J. If you have a Casebook login and are a designated home worker you will be able to access Docebo using the same login you use for Casebook.

GDPR Training for Staff and Volunteers – You will need to log in with your unique username and password to enrol on the course “GDPR for Volunteers and Staff”.

Foundation Skills Learning Journal – You can find links to the modules you need here. You’ll need to sign in to Cablink to access them.

Training Request Form – If you need to request some training please discuss it with your Learning Supervisor and then complete the form so we can get it booked for you

Learn – The Citizens Advice training portal, this will be closed down from 30^th April

Universal Credit Test Portal – You can use this link to do a practice walkthrough of a Universal Credit application online

Email Office

Useful Links

Our national website offering full advice on all areas. Including:

Benefits
Debt
Housing
Employment

Important resource for all employment issues.

Advice website covering many areas.

Information about the Hampshire wide help and volunteering line (0333 370 4000) from Rushmoor Borough Council.

Your pathway to action on health care standards.

Advice from Shelter – the leading charity on all housing issues.

Free and impartial money advice, set up by government.

Hantsweb for all Hampshire County Council services

National government website for access to a wide range of services.

Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help – online, by phone and face to face.

Run by the Law Society, Find a Solicitor is a free service for anyone looking for information about organisations or people providing legal services in England and Wales.

The official police resource for England and Wales.

The online reporting facility has been developed so that you can report hate crimes online, if you do not want to report directly to the police.