Staff
Citizens Advice Websites
If you need technical help, such as password reminders, or reset etc. click on the blue chat icon to speak to business support.
Adviser Documents Folder
Please click here for access to the following documents:
Learning Journals
- Foundation Journal
- Reception and Triage Journal
- Digital Journal
EIQ booklets
- Standard EIQ booklet
- Triage EIQ booklet
Casebook Templates
- Triage Write up template
- Discrete Advice Write up template
- Full advice write up template
Casebook Templates
Casebook User Guides
Staff Home Working Guide Book
Covid-19 Resources
We have brought together a range of resources mostly relating to local services and the effect on them of the Covid-19 crisis – we will update as they become available.
Click here to access those resources
Training Links
Training Library – Citizens Advice Rushmoor SharePoint repository for all in-house training materials; O365 account required.
Adviceline Guides – All support, training and videos for the national advice telephone system are on Cablink in one page including HTC and Supervisor roles.
Skillbook – Online Training – The new Citizens Advice learning website, Skillbook, is now live. You will be able to access Skillbook using the same login you use for Casebook.
Training Bulletin – please check the training bulletin in the Adviser Documents area for updated courses from our providers, the content is being updated frequently so please check back for new info.
GDPR Training for Staff and Volunteers – You will need to log in with your Casebook username and password to enrol on the course “GDPR for Volunteers and Staff”.
SMCR Part 1 (previously FCA Part 1) – please complete this training if you haven’t already, you will need your Casebook Login for this.
Foundation Skills Learning Journal – You can find links to the modules you’ll need to complete here. Sign in to Cablink to access them.
Training Request Form – If you need to request some training please discuss it with your Learning Supervisor and then complete the form so we can get it booked for you
Universal Credit Test Portal – You can use this link to do a practice walkthrough of a Universal Credit application online
Casebook Training Site – If you are doing the Budget Planner training this is the link to the training version of Casebook
Email Office
Useful Links
- Benefits
- Debt
- Housing
- Employment
