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Citizens Advice Websites




Adviceline info directory

Adviceline Supervisor



Community Events & Forums

Email Advice Form

Heathlands Online Diary

Household Support Fund

Incident Reporting Form

Office 365



People HR


Public Site

Scanned Files

Service Delivery SharePoint

Support Request



Workstation Allocations 

If you need technical help, such as password reminders, or reset etc. click on the blue chat icon to speak to business support.


Adviser Documents Folder

Please click here for access to the following documents:

Learning Journals 

  • Foundation Journal
  • Reception and Triage Journal
  • Digital Journal

EIQ booklets 

  • Standard EIQ booklet
  • Triage EIQ booklet

Casebook Templates 

  • Triage Write up template
  • Discrete Advice Write up template
  • Full advice write up template

Casebook Templates

Casebook User Guides

Staff Home Working Guide Book


Covid-19 Resources

We have brought together a range of resources mostly relating to local services and the effect on them of the Covid-19 crisis – we will update as they become available.

Click here to access those resources


Training Links

Training Library – Citizens Advice Rushmoor SharePoint repository for all in-house training materials; O365 account required.

Adviceline Guides – All support, training and videos for the national advice telephone system are on Cablink in one page including HTC and Supervisor roles.

Skillbook – Online Training – The new Citizens Advice learning website, Skillbook, is now live. You will be able to access Skillbook using the same login you use for Casebook.

Training Bulletin – please check the training bulletin in the Adviser Documents area for updated courses from our providers, the content is being updated frequently so please check back for new info.

GDPR Training for Staff and Volunteers – You will need to log in with your Casebook username and password to enrol on the course “GDPR for Volunteers and Staff”.

SMCR Part 1 (previously FCA Part 1) – please complete this training if you haven’t already, you will need your Casebook Login for this.

Foundation Skills Learning Journal – You can find links to the modules you’ll need to complete here. Sign in to Cablink to access them.

Training Request Form – If you need to request some training please discuss it with your Learning Supervisor and then complete the form so we can get it booked for you

Universal Credit Test Portal – You can use this link to do a practice walkthrough of a Universal Credit application online

Casebook Training Site – If you are doing the Budget Planner training this is the link to the training version of Casebook


Email Office


Please remember to provide either a telephone number or email so we can contact you.


Useful Links


Our national website offering full advice on all areas.  Including:

  • Benefits
  • Debt
  • Housing
  • Employment


Important resource for all employment issues.


Advice website covering many areas.


Information about the Hampshire wide help and volunteering line (0333 370 4000) from Rushmoor Borough Council.


Your pathway to action on health care standards.


Advice from Shelter – the leading charity on all housing issues.


Free and impartial money advice, set up by government.



Hantsweb for all Hampshire County Council services


National government website for access to a wide range of  services.


Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help – online, by phone and face to face.


Run by the Law Society, Find a Solicitor is a free service for anyone looking for information about organisations or people providing legal services in England and Wales.


The official police resource for England and Wales.


The online reporting facility has been developed so that you can report hate crimes online, if you do not want to report directly to the police.