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Contact us

Advice by email, web chat or telephone

Citizens Advice Rushmoor offers help by email and web chat as part of our national service or advice by telephone on:

0808 2787 912*  Freephone Adviceline

0800 1448 444*  Help to Claim – Universal Credit

0808 223 1133Consumer Helpline

General enquiries & local help by telephone

Aldershot main telephone number is:  01252 333 618

Farnborough main telephone number is: 01252 513 051

Nepali Language Adviceline: 01252 894 280

Alternatively you can chat to us through Viber – learn how here.

Textphone service

Textphone users can access all our numbers by prefixing 18001


If you want to provide feedback on our services click here to complete a short survey.

General enquiries and local help by email

Please remember to provide and email address of telephone number so we can get back to you.

Email is not a secure way to send personal information – do not include private details and information that you would not want in the public domain.


Please note that there is NO drop-in service so that we have a safe environment for our clients and staff.

We are continuing to work hard to expand our telephone and email service – and working with partners to get the right help to those who need it.  In-office appointments are available, where people are unable to get the help they need by phone and email.



We want everyone who uses Citizens Advice to be happy with the service we provide. That’s why, if we’ve let you down, we want to hear from you – no matter how big or
small the issue is. Often, we’ll be able to put things right. And even when we can’t, knowing where we’ve gone wrong will help us do better in the future.

We promise to deal with every complaint quickly, professionally and confidentially.

Please click here to download our complaints leaflet.