Energy Advice Project

Citizens Advice Rushmoor – working in collaboration with PEBL – is offering residents support through a new energy advice project to help tackle fuel poverty within some of our most in need communities across Farnborough and Aldershot.

At the heart of the ‘Energy Advice Project’ is a new helpline providing local families and individuals with free advice to help them save money and energy at home.

Support is also being offered to access schemes such as the Warm Home Discount and the Priority Services Register, as well as benefit eligibility checks, debt advice, and other crisis support such as food, clothing, and housing, if required.

You can call the helpline on 0808 175 3559 during the following times:

Wednesdays – 10am to 1:30pm

Thursdays – 10am to 1:30pm

Alternatively, if you are unable to access the clinic during these hours, you can leave a voicemail or send an email to arrange a call-back from one of our advisers.

You should always contact your energy supplier first if you are experiencing difficulties paying your utility bills. If you are unable to obtain support from your supplier, you can also contact the Citizens Advice Consumer Helpline on 0808 223 1133.

There is additional support on the Citizens Advice website here.

You can also find further local cost of living support at:

• https://www.rushmoor.gov.uk/housing-benefits-and-support/cost-of-living-help/
• https://helpforhouseholds.campaign.gov.uk

If you have any further questions about the clinic, email [email protected]. For all other advice issues, please contact us using the details on our website here.

Fuel Poverty Team
Citizens Advice Rushmoor