Telephone Assessor (Closed)
Rushmoor Community Advice Service
Job Summary
Salary
£25,640pa
Location
Based at our Aldershot/Farnborough offices, or remotely if preferred.
Contract
Fixed Term Contract to 31st March 2025, starting immediately.
Working Pattern
To be agreed with successful applicant.
Hours per week
Up to 22.5 hours per week.
How to Apply
Please send a copy of your CV (no more than two pages) and a brief covering letter setting out your reasons for applying and why you are suited to the role (no more than one page), to [email protected].
Deadline for application is 23:59pm on Monday 14th October 2024.
Please note: Due to funding for this role, we must recruit as soon as possible. Applications will be considered on a rolling basis and we may close the advert early.
About the role
Citizens Advice Rushmoor are an ambitious charity determined to deliver quality services to our community. Each year we improve the lives of thousands of local people from Rushmoor by sharing information and offering advice, support and guidance.
We are looking for a trained Telephone Assessor with the ability to take calls and provide information to our clients. Working on our freephone Adviceline service, you will be supporting clients from across Rushmoor by providing them with the information they need for the problems they face.
In particular, the role requires you to:
- conduct a thorough exploration of the client’s problems over the phone in order to gain an accurate picture of their situation
- spot emergency issues and take appropriate action
- identify welfare benefits, grants, schemes and other sources of income that the client may be eligible for, using a benefit calculator where necessary.
- give comprehensive, reliable information and, if required, refer or signpost or book an appointment for the client, taking the most appropriate next step.
- write up case notes to Citizens Advice standards
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Citizens Advice Rushmoor is a Disability Confident Employer (Level 2).
